PRIVACY POLICY
Branded25
Effective date: 14 August 2026
Last updated: 14 August 2026
1. Introduction
Branded25 (“Branded25”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you:
visit our website;
contact us by email, telephone, WhatsApp or social media;
request a quotation or consultation;
purchase or enquire about our services;
complete one of our forms;
become a client;
interact with our advertisements or marketing campaigns; or
otherwise communicate or do business with Branded25.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
2. Responsible Party
For purposes of POPIA, the responsible party is:
Business name: Branded25
Legal entity: [Insert registered company name]
Registration number: [Insert company registration number]
Email: [Insert privacy/contact email]
Telephone: [Insert telephone number]
Business address: [Insert business address]
Website: [Insert Branded25 website address]
3. Personal Information We May Collect
Depending on how you interact with us, we may collect information including:
Contact Information
Name and surname
Business or company name
Email address
Telephone or WhatsApp number
Job title or position
Business address
Client and Project Information
Services you are interested in
Quotations and proposals
Project requirements
Brand information
Website information
Marketing information
Documents, images, videos or files supplied to us
Communications between you and Branded25
Client preferences and instructions
Billing and Transaction Information
Where applicable, we may process:
Billing details
Company registration information
VAT information
Invoice information
Payment status
Transaction references
We do not normally store complete payment-card information ourselves where payments are processed by an independent payment provider.
Website and Technical Information
When you use our website, certain information may be collected automatically, including:
IP address
Device type
Browser type
Operating system
Pages visited
Approximate location
Referral source
Date and time of access
Website interaction data
Cookies and similar technologies
Marketing and Advertising Information
Where applicable, we may receive information relating to interactions with:
online advertisements;
social media platforms;
lead-generation forms;
website analytics;
marketing campaigns; and
other digital platforms used by Branded25.
4. How We Collect Information
We may collect personal information:
directly from you;
when you contact us;
through our website;
through online forms;
through WhatsApp;
through email;
through telephone conversations;
through social media;
when you become a client;
through advertising platforms;
through analytics services;
through referrals;
from publicly available business information; or
from service providers acting on our behalf.
Where reasonably practical, we will collect personal information directly from you.
5. Why We Process Personal Information
We may process personal information for purposes including:
responding to enquiries;
providing quotations;
providing our services;
creating and managing client accounts;
communicating regarding projects;
customer support;
arranging meetings or consultations;
sending invoices and managing payments;
maintaining business records;
managing customer relationships;
improving our services;
managing our website;
measuring website performance;
preventing fraud or misuse;
complying with legal obligations;
protecting our legal rights;
marketing our services where permitted; and
communicating information relevant to our existing business relationship.
We will not intentionally use personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted by law or you have provided the necessary consent.
6. WhatsApp Communications
Branded25 may use WhatsApp and the WhatsApp Business Platform to communicate with clients, prospective clients and other users.
When you communicate with us through WhatsApp, we may process information including:
your WhatsApp telephone number;
your profile name;
messages sent to us;
attachments;
enquiries;
conversation history; and
information required to respond to or manage your request.
WhatsApp and Meta may process certain information independently in accordance with their own terms and privacy policies.
We may use authorised systems, CRM software, automation tools or approved service providers to assist us with managing WhatsApp communications.
Automated systems may assist in routing, categorising or responding to messages. Where appropriate, communications may be reviewed or handled by an authorised Branded25 team member.
7. Email, CRM and Client Management Systems
We may use third-party platforms to manage:
customer relationships;
quotations;
projects;
invoices;
communications;
support;
forms;
marketing; and
business administration.
Information submitted to Branded25 may therefore be processed or stored through reputable technology providers acting as operators or independent responsible parties, depending on the service concerned.
We only provide service providers with information reasonably necessary for them to perform their functions.
8. Account Credentials and Passwords
Branded25 does not encourage clients to send ordinary account passwords through email, WhatsApp, standard website forms or other unsecured communication methods.
Where Branded25 requires access to a client's platform or account, we may request that the client:
invite Branded25 as an authorised user;
use the platform's official access-management system; or
use an approved secure credential-sharing solution.
Clients should not send sensitive passwords through normal contact forms unless specifically instructed to use a secure system designed for that purpose.
9. Direct Marketing
Where permitted by law, Branded25 may communicate with you regarding its products, services, promotions or related offerings.
Electronic direct marketing may include communications through:
email;
WhatsApp;
SMS;
telephone; or
similar electronic channels.
Where your consent is required, we will seek the appropriate consent before sending direct marketing.
Existing customers may receive communications regarding our own similar products or services where permitted by applicable law.
Every recipient has the right to object to or unsubscribe from direct marketing.
You can request that marketing communications stop by:
using an unsubscribe option where provided;
replying STOP or UNSUBSCRIBE where applicable; or
contacting us at [insert privacy/contact email].
Once a valid opt-out request has been processed, we will take reasonable steps to stop sending the relevant marketing communications.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
make the website function correctly;
remember user preferences;
understand how visitors use the website;
measure website traffic;
improve website performance;
support advertising campaigns; and
measure campaign effectiveness.
Some cookies may be provided by third-party services.
Where required, users may be provided with options to manage non-essential cookies.
You can also control cookies through your browser settings. Disabling certain cookies may affect website functionality.
11. Sharing Personal Information
We may share personal information where reasonably necessary with:
employees and authorised team members;
contractors;
hosting providers;
CRM providers;
cloud service providers;
communication providers;
email providers;
payment providers;
accountants or professional advisers;
marketing and analytics platforms;
website service providers;
Meta and WhatsApp-related services;
regulatory authorities; or
law-enforcement authorities where legally required.
We do not sell personal information to third parties.
Where third parties process information on our behalf, we take reasonable steps to ensure that appropriate privacy and security arrangements are in place.
12. International Processing and Cross-Border Transfers
Some of the technology platforms and service providers used by Branded25 may operate servers or process information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfers comply with applicable data-protection requirements and that appropriate safeguards are in place.
13. Information Security
Branded25 takes reasonable technical and organisational measures to protect personal information against:
loss;
misuse;
unauthorised access;
unauthorised disclosure;
alteration;
destruction; and
unlawful processing.
These safeguards may include:
access controls;
authentication;
restricted user permissions;
secure cloud services;
password-management practices;
encryption where appropriate;
backups;
system monitoring; and
staff access restrictions.
No method of electronic storage or transmission can be guaranteed to be completely secure. We therefore continually assess and improve security measures where reasonably possible.
14. Security Incidents
If Branded25 becomes aware of a security compromise involving personal information, we will investigate the incident and take reasonable remedial action.
Where required by applicable law, Branded25 will notify the Information Regulator and affected data subjects in accordance with applicable requirements.
15. Data Retention
We retain personal information only for as long as reasonably necessary for:
the purpose for which it was collected;
providing services;
maintaining business records;
contractual requirements;
tax and accounting requirements;
resolving disputes;
enforcing agreements; or
complying with applicable laws.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.
16. Your Rights
Subject to applicable law, you may have the right to:
ask whether we hold personal information about you;
request access to your personal information;
request correction of inaccurate or outdated information;
request deletion or destruction of information where legally permitted;
object to certain processing;
withdraw consent where processing is based on consent;
object to direct marketing;
request information regarding how your data is processed; and
lodge a complaint with the Information Regulator.
Requests can be submitted to:
[Insert Branded25 privacy/contact email]
We may need to verify your identity before processing certain requests.
17. Information About Children
Branded25's services are primarily intended for businesses and adults.
We do not knowingly collect personal information relating to children where such collection would be prohibited by law.
Where information relating to a child must lawfully be processed, we will obtain the necessary consent or rely on another lawful basis as required by applicable law.
18. Third-Party Websites and Platforms
Our website or communications may contain links to third-party websites, applications or platforms.
Branded25 does not control the privacy practices of third parties and is not responsible for their independent processing activities.
Users should review the relevant third party's privacy policy before providing personal information to them.
19. Social Media
Branded25 may operate profiles or pages on third-party social-media platforms.
Information you provide through these platforms may be processed both by Branded25 and by the relevant platform provider.
Your use of those platforms is also governed by their respective privacy terms and policies.
20. Automated Processing and Artificial Intelligence
Branded25 may use software, automation or artificial-intelligence tools to assist with business processes such as:
customer-service assistance;
message categorisation;
drafting communications;
lead management;
workflow automation;
data organisation;
reporting; and
service administration.
Where these technologies process personal information, Branded25 will take reasonable steps to ensure that their use is consistent with applicable privacy and data-protection requirements.
We do not intentionally use solely automated decision-making to make decisions that have significant legal consequences for an individual unless permitted by applicable law and appropriate safeguards are implemented.
21. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to reflect:
changes to our business;
changes to our technology;
new services;
changes to our data-processing practices; or
changes to applicable legal requirements.
The latest version will be made available through our website or another appropriate channel.
The Last Updated date at the top of this policy indicates when the policy was most recently revised.
22. Contact Branded25
Questions, objections, requests or complaints relating to this Privacy Policy or the processing of personal information may be directed to:
Branded25
Privacy / Information Officer: [Insert name]
Email: [Insert privacy email]
Telephone: [Insert number]
Address: [Insert physical/business address]
23. Information Regulator of South Africa
If you believe that Branded25 has unlawfully processed your personal information, you may lodge a complaint with the Information Regulator of South Africa.
Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg
2191
General enquiries: enquiries@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
We encourage you to contact Branded25 first so that we have an opportunity to address your concern.